Boden is experienced in providing turn-key solutions involving IVRs on the following platforms:

	Aspect
	Genesys GVP
	Avaya IR
	Cisco
	Function Design, Inc.
	Voicegenie
	Edify
	Intervoice
	Syntellect
	Interactive Intelligence
	And any VXML based IVR
	Nuance NVP
	Syntellect
	Intervoice
	Aspect CSS

Our services include:


Requirements in integrating IVRs to other components in a Call Center.
Call Center Architecture integrating IVR, Speech Recognition, TTS, CTI, Voice Recording, CRM, database dips and   WFM solutions.
IVR Application Design, Dialog Design, Grammars etc.
Vendor Independent IVR Application development using Voice XML (VXML), SALT and GRXML
Developing IVR applications using proprietary tools such as Aspect Multi-Media Manager (M3)
Integrating IVR applications with different Switches
IVR-CTI Integration using Genesys , Avaya IC, and Aspect.
Backend Application (CRM, ERP) integration with IVRs.
Testing IVR applications using Empirix and other Automated test tools.
Deploying IVR solutions without any downtime.
Installing, maintaining & troubleshooting of different IVR platforms.
Performance Analysis and Review of existing IVR solutions.
Upgrading existing IVRs to the latest version.
Migrating unsupported IVR platforms to latest technologies.