Boden's Call Center Practice can help you accomplish everything from strategic planning, process management and system management to contact center project implementation. From a large private company's help desk operations and a Federal agency's emergency response operations, to start-up companies interested in developing an internal call center division. Our professional call center consultants help you become more efficient, more effective, and better positioned for future requirements. Boden's call center consulting services are refining processes, perfecting training, and implementing the technologies that turn call centers and telemarketing companies into models of excellence. Boden comes into the picture here as your guide to enable you to strategically design, develop, integrate and deploy global IVR/CTI/WFM/CRM applications. We offer expertise in the following technologies to setup, manage and support call centers with multi-channel interactions like Voice, Email, Fax, Chat, Web-Collaboration and websites with dynamic content.

Our Experience

Experience with IVR, CTI, WFM, QC and VoIP technologies.
Experience with DB, DW, BI, ETL, and Reporting technologies.
Expertise in developing applications using .NET technologies.
Experience with PHP and Java technologies.
Implementing custom web services and solutions.
Porting applications across platforms.
Application development, migration and integration.
Automated Testing of Web Applications using tools.
Integrating with CRM, ERP and Legacy Systems.

Experience providing turn-key CTI solutions using platforms such as:

Avaya Interaction Center
Genesys CTI
Aspect Software (formerly Concerto, Davox and Cellit)
Noble Systems
Function Design, Inc.

Using our expertise in the above mentioned platforms and technologies, Boden delivers a wide range of applications to empower agents, improve response time, and take your Call Center/Contact Center's customer service to an impressive new level.

These include:

Automatic Call Distribution (ACD)	Email Management
Automatic Outbound Distribution (ACD)	Fax Management
Automatic Workflow Distribution	Unified Reporting
Predictive Dialer	Multi-Media Recording
Computer Telephony Integration (CTI)	Dynamic Provisioning
Interactive Voice Response (IVR)	Voice Mail
Web Call Me	Voice over IP
Web Chat	Web Collaboration
Real Time Monitoring	Unified Administration

We have been a trusted partner to clients globally, helping them make their Contact Centers more efficient, productive and customer-focused. As your partner, we work with you throughout the entire project life cycle, offering the kind of responsive service and support you need to succeed every step of the way through:

Global Customer Support	Education/Training Services
Consulting	Professional Services