Boden's Call Center Practice can help you accomplish everything from strategic planning, process management and system management to contact center project implementation. From a large private company's help desk operations and a Federal agency's emergency response operations, to start-up companies interested in developing an internal call center division.
Our professional call center consultants help you become more efficient, more effective, and better positioned for future requirements. Boden's call center consulting services are refining processes, perfecting training, and implementing the technologies that turn call centers and telemarketing companies into models of excellence.
Boden comes into the picture here as your guide to enable you to strategically design, develop, integrate and deploy global IVR/CTI/WFM/CRM applications.
We offer expertise in the following technologies to setup, manage and support call centers with multi-channel interactions like Voice, Email, Fax, Chat, Web-Collaboration and websites with dynamic content.
Experience with IVR, CTI, WFM, QC and VoIP technologies.
Experience with DB, DW, BI, ETL, and Reporting technologies.
Expertise in developing applications using .NET technologies.
Experience with PHP and Java technologies.
Implementing custom web services and solutions.
Porting applications across platforms.
Application development, migration and integration.
Automated Testing of Web Applications using tools.
Integrating with CRM, ERP and Legacy Systems.
Experience providing turn-key CTI solutions using platforms such as:
Avaya Interaction Center
Aspect Software (formerly Concerto, Davox and Cellit)
Function Design, Inc.
Using our expertise in the above mentioned platforms and technologies, Boden delivers a wide range of applications to empower agents, improve response time, and take your Call Center/Contact Center's customer service to an impressive new level.
| Automatic Call Distribution (ACD)
|| Email Management
| Automatic Outbound Distribution (ACD)
|| Fax Management
| Automatic Workflow Distribution
|| Unified Reporting
| Predictive Dialer
|| Multi-Media Recording
| Computer Telephony Integration (CTI)
|| Dynamic Provisioning
| Interactive Voice Response (IVR)
|| Voice Mail
| Web Call Me
|| Voice over IP
| Web Chat
|| Web Collaboration
| Real Time Monitoring
|| Unified Administration
We have been a trusted partner to clients globally, helping them make their Contact Centers more efficient, productive and customer-focused. As your partner, we work with you throughout the entire project life cycle, offering the kind of responsive service and support you need to succeed every step of the way through:
| Global Customer Support
|| Education/Training Services
|| Professional Services